Shipping and Return Policy

Muvtech Shipping & Return Policy

🔁 7-Day Returnable

Products marked as “7-Day Returnable” are eligible for:

✅ Exchange

Available if the product is functioning but not meeting performance expectations.
Must be requested within 7 days of delivery.
Product must be returned with all original accessories and in intact condition.
You’ll receive full store credit to purchase another product from our website.
No refunds for performance-related dissatisfaction.

🔧 Replacement

Applicable if the product has a manufacturing defect on arrival or within 7 days.
Upon defect confirmation by our inspection team, a replacement will be issued.
If unavailable, you may opt for:

A different variant
Full store credit
Full refund

🔄 7-Day Replacement

Products marked as “7-Day Replacement” are only eligible for replacement in case of:

Manufacturing defects (on arrival or within 7 days)

Note: This does not cover dissatisfaction with the product's performance.

If a replacement isn’t available, you can choose:

Another product variant
Full store credit
Full refund

✅ Return Eligibility

For “7-Day Returnable” Products:

Product not meeting expectations (but fully working)
Defective on arrival
Malfunction within 7 days
Damaged in transit (reported within 24 hours)
Ordered by mistake

For “7-Day Replacement” Products:

Defective on arrival
Malfunction within 7 days
Damaged in transit (reported within 24 hours)

❌ Returns Not Accepted For:

Defects reported after 7 days
Damages reported after 24 hours of delivery
Damage due to misuse or improper handling
Ordered by mistake (for 7-Day Replacement items)
Customized products (e.g., V-MODA engraved shields)
Personal-use accessories:

Comply / SpinFit ear tips
Headphone pads
Smartwraps

Pre-owned products

⚠️ Warranty Exclusions

The following product categories do not come with any warranty:

iPhone cases
iWatch accessories
Tempered glass
Watch cases
Watch straps

Please make sure to review product details carefully before purchasing, as these items are not covered under our standard return or warranty policies.

🚚 Return Process Timeline

Step	Timeframe
Return Request Review	Within 1 working day
Pickup (Metro)	Within 2 working days
Pickup (Non-Metro)	Within 3–4 working days
Product Inspection	2 working days post-arrival
Final Resolution	Shared via email after inspection

Once your return request is approved, a RET number will be issued, and pickup will be arranged. You’ll receive tracking details by email.

📩 Need Help?

For any return-related queries, contact our support team at:
📧 info@muvtech.in
📞 Or call us at: 022-42041608( MON to Sat 11.00AM to 6.30PM)

FAQs

Please click here to raise a return request.

Please Call Or email to our phone number Or email Id raise a return request.

I want to keep the product after raising the return request. Can I?

That's okay! Just reply to our email or submit a ticket and we will cancel the return request for you.

Can I return and exchange the product more than once?

If you return the first product that's bought with store credit and end up ordering another product you don't like, it will be very difficult for us to allow a return the second time. We strongly encourage all our customers to make an informed decision so that they buy a product they're most likely to enjoy.
We have worked very hard to build the capability for confused buyers to talk to a Headphone Guru before buying a product. This is something that we highly recommend as they will be able to suggest the best product according to your requirement. This will make sure that you are happy with your purchase and hence wouldn't want to return the product.

Why is store credit given and not a refund under an exchange?

As per our policies, we cannot issue a refund in the case that a customer does not like a product. We've created our policies in this way because it is very important to us that you end up with a product that you absolutely love. Giving a refund would mean losing you as a customer as well as losing the opportunity to ensure you're happy.

What is your refund policy?

You are eligible for a refund in the event of you cancelling your prepaid order or post returning your order in specific cases:

where the returned product has a manufacturing defect
if the returned product is in a completely sealed condition
if you've ordered a product based on misinformation on the product page
if you were sent a different product than what you ordered

In the following cases, a refund will not be possible under any circumstance:

if you've returned a product which is under the 7 Days Returnable category
if you or the person you've gifted the product does not like the product
if you or the recipient of the product has mishandled the product
in case of pre-orders where the product was specifically procured for you
if a different product was returned than what we sent to you.
if you are claiming warranty for your product

What is your cancellation policy?

We admit that it is upsetting to see an order cancelled :(. But we understand that there are many reasons why one would want to cancel an order placed on our website. Before cancelling, do reach out to our Headphone Gurus or Customer Happiness Officers to find out if we can resolve your issue without any cancellations.

How it works?

If your product has not yet been dispatched, here’s how you can proceed with your cancellation request:

Step 1: Login to your account & click cancel next to your order
Step 2: Your order gets cancelled & you will receive an email for the same
Step 3: You get a refund (for pre-paid orders)

Please note that this option will show one hour after you've placed the order